Privacy Policy

Information We Collect

Personal Information

When you use clytherastudio's budget planning services, we collect personal information that you voluntarily provide to us. This includes your name, email address, phone number, and financial information necessary to provide our budgeting services.

Financial Data

To deliver effective budget planning services, we collect financial information including income details, expense categories, spending patterns, and financial goals. This information is essential for creating personalized budget recommendations and tracking your financial progress.

Usage Information

We automatically collect information about how you interact with our platform, including pages visited, features used, time spent on the platform, and device information. This helps us improve our services and provide a better user experience.

How We Use Your Information

• Create and maintain your budget planning account
• Analyze your financial data to provide personalized recommendations
• Send you important account updates and service notifications
• Improve our platform's functionality and user experience
• Provide customer support and respond to your inquiries
• Comply with legal and regulatory requirements

Data Protection and Security

Security Measures

We implement comprehensive security measures to protect your personal and financial information. All data is encrypted during transmission and storage using industry-standard encryption protocols. Our systems are regularly monitored and updated to maintain the highest security standards.

Access Controls

Access to your personal information is strictly limited to authorized personnel who need it to provide our services. All staff members undergo regular privacy and security training and are bound by confidentiality agreements.

Security Feature	Description
SSL Encryption	All data transmission is protected with 256-bit SSL encryption
Data Encryption	Personal and financial data is encrypted at rest using AES-256
Regular Audits	Security systems undergo quarterly professional audits
Access Monitoring	All system access is logged and monitored 24/7

Your Rights and Choices

Data Access and Portability

You have the right to access, review, and download your personal information stored on our platform. You can request a complete copy of your data in a portable format at any time through your account settings or by contacting our support team.

Correction and Updates

You can update or correct your personal information directly through your account dashboard. If you need assistance with updating your information, our support team is available to help you make necessary changes.

Data Deletion

You may request deletion of your personal information by contacting us directly. We will process deletion requests within 30 days, subject to legal and regulatory requirements that may require us to retain certain information for specific periods.

Data Sharing and Third Parties

Service Providers

We work with trusted third-party service providers to deliver our budget planning services. These providers may have access to your information solely for the purpose of providing services on our behalf and are bound by strict confidentiality agreements.

Legal Requirements

We may disclose your information when required by law, regulation, or legal process, including compliance with South African financial services regulations. We will notify you of such disclosures when legally permitted to do so.

No Sale of Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your financial data remains confidential and is used exclusively to provide you with budget planning services.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Financial data is typically retained for seven years in accordance with South African financial record-keeping requirements.

Retention Periods

• Account information: Retained while account is active plus 7 years
• Financial transaction data: 7 years from last transaction
• Communication records: 3 years from last contact
• Usage analytics: 2 years from data collection

International Data Transfers

Your information is primarily stored and processed within South Africa. When we transfer data internationally for technical or operational reasons, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

All international transfers are conducted through secure, encrypted connections and with service providers who maintain equivalent privacy protections to those outlined in this policy.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or prominent notices on our platform. The updated policy will be effective from the date posted.

We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after policy updates constitutes acceptance of the revised terms.